Digital Product Refund Policy
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Important
This is a draft. Choose the options in [brackets], replace the placeholders, and have a qualified lawyer review it. Only promise refunds you are able to honour.
1. Summary
The eBook "AI Toolkit for Indian Small Businesses" is a digital PDF that is delivered as soon as payment succeeds. Because it is a digital product, we cannot return it. We offer a refund in the situations below.
2. When you can get a refund
You can request a full refund within [7] days of your purchase if:
- the PDF does not download or open, and our support team cannot fix it within [5] working days;
- the file you receive is corrupted or incomplete, for example it has missing pages;
- you were charged more than once for the same purchase; or
- you were charged but did not receive access to the eBook.
3. When a refund is not available
- [You changed your mind after downloading the eBook.] [Choose this option only if you have decided to apply it.]
- More than [7] days have passed since purchase.
- The eBook was not received because of an error in your own device, email, or internet connection, and we have helped you resolve it.
- You have shared, resold or uploaded the PDF in breach of our terms.
4. How to request a refund
Email [SUPPORT_EMAIL] with the subject line "Refund request", and include:
- your full name and the email address used for the purchase;
- the order or payment reference from your receipt or gateway confirmation;
- the date of purchase; and
- the reason for your request, and, if the problem is with the file, a description of the problem.
We will reply within [2] working days to confirm or ask for more information.
5. How refunds are processed
- Approved refunds are returned to the original payment method through our payment gateway, [PAYMENT_GATEWAY_NAME].
- We will process the refund within [5] working days of approval. The time it takes to appear in your account depends on your bank or card provider, which is usually [5 to 7] working days after the refund is made.
- We will let you know when the refund has been processed.
- Once a refund is issued, your access to the eBook ends, and you must delete all copies of the PDF from your devices.
6. Failed or cancelled payments
If your payment failed or you cancelled before paying, you should not have been charged. If your bank shows a charge, please email us with the details so we can check it with the gateway.
7. Chargebacks
Please contact us before raising a dispute or chargeback with your bank. We can usually resolve issues faster directly, and a chargeback may delay your refund.
8. Your legal rights
Nothing in this policy takes away any right you have under mandatory consumer protection law in India. If you believe a product has a defect, you can contact us or make a complaint through the consumer forum process.
9. Changes to this policy
We may update this policy. The version that applied when you made your purchase will apply to that purchase.
10. Contact us
Refund requests and questions: [SUPPORT_EMAIL]. [PUBLISHER_NAME], [BUSINESS_ADDRESS]. Last updated: [DATE_OF_PUBLICATION].